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Shipping, Delivery & Returns

Saltline is based in Santa Fe Springs, California. Solid teak furniture is heavy and awkward to ship, so we handle it deliberately rather than applying a flat rate that suits nobody. There are three ways to receive an order.

WILL-CALL PICKUP — FREE

Collect from 14050 Freeway Dr, Santa Fe Springs, CA 90670. Orders are ready the next business day and we will email you to confirm a pickup window. Please bring your order confirmation and a vehicle suitable for the pieces you have ordered — a dining table or sectional needs more than a sedan, and we are not able to disassemble pieces for transport.

LOCAL DELIVERY — WITHIN 25 MILES

We deliver within 25 miles of Santa Fe Springs, which covers most of Los Angeles and northern Orange County. Orders under $5,000 are $200. Orders of $5,000 and over are delivered free. In-stock orders ship the next business day.

Deliveries run Tuesday, Wednesday, Thursday and Saturday in two-hour windows between 10am and 2pm. You can book your window from the link in your order confirmation. Delivery is to your door or a ground-floor covered area — we do not carry pieces upstairs, over gates, or through the house, and we do not remove packaging or assemble on site unless arranged in advance.

EVERYTHING ELSE — FREIGHT QUOTED SEPARATELY

For addresses outside the 25-mile radius, checkout will show Delivery — freight quoted separately at no charge. This does not mean delivery is free. It means we do not yet know what it costs.

We will reach out to coordinate a delivery time and confirm the freight cost for your address. In-stock orders are delivered within five business days of that arrangement. No freight is charged until you approve the quote, and if the cost does not work for you we will cancel the order and refund it in full.

We ship within the continental United States. We do not currently ship internationally.

IF A PIECE IS OUT OF STOCK

Some pieces sell out between shipments. You can still order them, and they arrive on our next container from Central Java.

Plan on six to eight weeks. We bring in containers quarterly at present and are moving toward monthly as volume grows, so the wait depends on where your order falls in that cycle. Order just before a container is built and you may have it sooner; order just after one lands and it will be closer to eight weeks.

We confirm a realistic date when you order rather than an optimistic one afterwards, and we will tell you if it is going to run longer. Nothing ships without you knowing when.

INSPECTING YOUR ORDER

Please check your pieces on arrival and note any damage on the delivery paperwork before signing. Teak is a natural material and variation in grain and color is expected, not a defect — every piece will weather toward silver-gray at its own pace. Transit damage is a different matter: photograph it and contact us within 48 hours and we will make it right at no cost to you.

RETURNS

Returns are accepted within 10 days of delivery on unused pieces in their original packaging.

  • A restocking fee of up to 20% may apply, depending on the condition of the piece and the cost of returning it to stock.
  • Return freight is the customer’s responsibility.
  • Made-to-order pieces and cushions in non-stock fabrics are final sale.
  • Transit damage is not a return. Photograph it, email us within 48 hours, and we will make it right at no cost to you.

To start a return, email info@saltlinefurnishings.com with your order number and a photograph of the piece. We will confirm the restocking fee and return address before you ship anything back.

CARING FOR TEAK

Nothing is required. Left outside, teak weathers from honey to silver-gray within the first year — that is the wood protecting itself, not failing. If you prefer the warmer tone, teak oil once or twice a year will hold it. Neither choice affects how long the piece lasts.

QUESTIONS

Email info@saltlinefurnishings.com with your order number and delivery address and we will give you a straight answer on timing and cost.